Returns & refunds

Fucked-up print? Tell us.

We stand behind the shirt you ordered. Here’s what happens when something goes wrong. Contact chris@skinus.com with your order number and a clear photo of the problem.

Damaged, defective or misprinted shirts

Report the problem as soon as it arrives. Printful requires quality claims within 30 days of delivery, so don’t wait until the deadline to contact us. We review the issue with Printful and arrange a replacement or refund for an approved claim. Don’t send anything back unless we give you instructions.

Check your size. Seriously.

Each shirt is printed to order. We don’t offer returns or exchanges because you picked the wrong size or changed your mind. Read the size guide first. This does not exclude a defective item or rights you have under applicable law.

Lost package or wrong address

Contact us if your order hasn’t arrived. Printful’s lost-in-transit claim deadline is 30 days after the estimated delivery date. An incorrect address or unclaimed package can mean another shipping charge. A tracking scan marked delivered needs investigation; it isn’t an automatic refund.

Digital album: keep the noise, not a broken file.

We don’t offer change-of-mind refunds after the download has been supplied. If files are missing, corrupted or inaccessible, contact us so we can fix delivery. If we can’t provide the purchased download, we’ll refund it. Duplicate charges and other billing mistakes are reviewed too. Your applicable legal rights still apply.

Refunds and cancellations

Contact us immediately to request cancellation. We can’t promise to stop a shirt once production has started. Approved customer refunds go back through the original payment method; your bank controls when the credit appears. Contact us if an approved refund hasn’t arrived.

Shirt fulfillment rules are based on Printful’s return policy and claim deadlines. The digital album is supplied by Skinus, not Printful.